General Terms and Conditions of Sale

 

This website is operated by MAISON DE L'AMOUR.

Throughout the site, we use the terms "we," "our," and "us" to refer to MAISON DE L'AMOUR. This website, including all information, tools, and services available through it, is offered by MAISON DE L'AMOUR to you, the user, provided that you accept all the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from our company, you participate in our "Service" and agree to be bound by the following terms and conditions ("Terms," "Terms of Use"), including the terms, conditions, and policies referenced herein and/or accessible via hyperlink.

These Terms of Use apply to all users of the Site, including, but not limited to, individuals who are visitors, suppliers, customers, merchants, and/or content providers.

Please read these Terms of Use carefully before accessing and using our website.

By accessing any part of the Site or using it, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Each new tool or feature added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically to see if any changes have been made.

By continuing to access or use the website after changes are posted, you agree to those changes.

Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell you our products and services.

 

ARTICLE 1 – TERMS OF USE OF THE ONLINE STORE

By accepting these Terms of Use, you declare that you have reached or exceeded the age of majority in your region, province, or state and have given us permission to allow any minor under your care to use this site.

You must not use our products for any illegal or unauthorized purposes, nor violate the laws of your jurisdiction when using the Service (including, but not limited to, copyright laws).

A breach or violation of any of the Terms will result in the immediate termination of your Services.

 

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (except for your credit card information) may be transmitted unencrypted and that this includes (a) transmissions over multiple networks; and (b) changes made to conform and adapt to technical requirements of network connections or devices. Your credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, any use of the Service, or any access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The titles used in this agreement are included for reference only and will not limit or affect these Terms in any way.

 

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We cannot be held responsible if the information provided on this site is inaccurate, incomplete, or outdated. The content of this site is provided for general information purposes only and should not be considered or used as the sole basis for decision-making without consulting more important, accurate, complete, or current sources of information. If you rely on the content of this site, you do so at your own risk.

This site may contain some historical data. By definition, historical data is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update the information it contains, whatever it may be. You acknowledge that it is your responsibility to monitor changes made to our site.

 

ARTICLE 4 – SERVICE AND PRICE CHANGES

The prices listed in the catalog are VAT-inclusive prices in euros, taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of products or services.

MAISON DE L'AMOUR reserves the right to change its prices at any time, provided that the price listed in the catalog on the day of the order will be the only one applicable to the buyer.

The prices shown do not include order processing, transportation, and delivery fees, as well as customs duties if applicable in the specified geographic areas (DOM/TOM and countries outside the European Union). These fees are the responsibility of the recipient. No package refusals will be accepted.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

 

ARTICLE 5 – PRODUCTS

Some products or services may only be available online through the website. Quantities of these products or services may be limited, and their return or exchange is strictly subject to our Shipping and Returns policy.

We have made every effort to present the colors and images of the products in the store as accurately as possible. However, we cannot guarantee the accuracy of color display on your computer screen.

We reserve the right, without obligation, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to exercise this on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue the sale of a product at any time. Any offer of product or service on this site is void where prohibited by law.

 

ARTICLE 6 – RIGHT OF WITHDRAWAL

In accordance with articles L221-18 and following of the Consumer Code, the consumer customer has a period of fourteen (14) days to exercise their right of withdrawal, without having to justify their decision. This period starts from the day the customer, or a third party designated by them, physically takes possession of the last product of the order.

To exercise this right, the customer must notify their decision before the deadline expires, by means of an unambiguous statement, by email to hello@maisondelamour.fr or by mail to: SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 Pont-de-Vaux. The customer may use the standard form below, without obligation.

The customer returns the products without undue delay and no later than fourteen (14) days after communicating their decision. The direct costs of returning the products remain the responsibility of the customer.

MAISON DE L'AMOUR refunds the full amount paid, including the initial standard delivery fees, no later than fourteen (14) days after the date it is informed of the withdrawal decision, using the same payment method as used for the order. The refund may be delayed until the products are recovered or proof of their shipment by the customer is provided, the date considered being the first of these events.

The customer's liability may be engaged in case of depreciation of the products resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.

Exceptions (article L221-28): the right of withdrawal does not apply to goods made according to the customer's specifications or clearly personalized. Consequently, personalized jewelry is neither taken back, exchanged, nor refunded.

---

STANDARD WITHDRAWAL FORM (to be completed and returned only in case of withdrawal) To SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 Pont-de-Vaux — hello@maisondelamour.fr: I/we () notify/notify () my/our (*) withdrawal from the sales contract of the item below:

• Ordered on () / received on (): …
• Order number: …
• Name of the consumer(s): …
• Address of the consumer(s): …
• Date: …
• Signature (in case of paper notification): … () Strike out the unnecessary mention.*

 

ARTICLE 7 - PROMOTIONAL GIFTS

A gift is offered for any order with a minimum amount of €99 including tax (excluding shipping costs and after applying any discounts). The nature of the gift may vary depending on the season or ongoing promotional operations. 

In the event of a full refund of the initial order, the customer is required to return the received gift. If it is not returned, a flat penalty of €15 will be automatically deducted from the amount to be refunded.

 

ARTICLE 8 – LEGAL WARRANTIES

Independently of any commercial warranty, MAISON DE L'AMOUR remains bound by the following legal warranties:

Legal warranty of conformity (articles L217-3 and following of the Consumer Code). The consumer has a period of two years from the delivery of the good to take action. They can obtain repair or replacement of the good, or failing that, a price reduction or cancellation of the sale, under the conditions provided by law. Defects of conformity appearing within twenty-four (24) months from delivery are presumed to have existed at the time of delivery, unless proven otherwise; the consumer is exempt from proving this. This warranty applies independently of any commercial warranty.

Warranty against hidden defects (articles 1641 and following of the Civil Code). The consumer may invoke the warranty against hidden defects of the sold item and choose between canceling the sale or a price reduction (article 1644 of the Civil Code). The action must be brought within two years from the discovery of the defect (article 1648 of the Civil Code).

For any implementation of legal warranties, the customer contacts hello@maisondelamour.fr.

 

ARTICLE 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or on the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

If we modify or cancel an order, we may attempt to notify you by contacting you via the email address and/or billing address or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that we believe have been placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and any other information, including your email address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you if necessary.

Additionally, if multiple orders are placed on the same day by the same customer, under the same name and delivery address, the company reserves the right to consolidate the packages for shipment.

 

ARTICLE 10 – OPTIONAL TOOLS

We may provide you access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide you access to these tools "as is" and "subject to availability," without any warranty, representation, or condition of any kind and without any endorsement. We cannot be held responsible for anything that may result from or be related to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your discretion and at your own risk. Furthermore, it is your responsibility to inquire about the terms under which these tools are provided by the relevant third-party provider(s) and to accept those terms.

It is also possible that in the future, we will offer new services and/or new features through the website (including the launch of new tools and resources). These new services and/or features will also be subject to these Terms of Use.

 

ARTICLE 11 – THIRD-PARTY LINKS

Some content, products, and services accessible through our Service may include elements from third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us.

We are not required to review or evaluate their content or accuracy, nor do we guarantee or assume any responsibility for content or websites, or other content, products, or services from third-party sources. We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions related to these third-party websites. Please carefully read the policies and practices of these third parties and ensure you fully understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to those third parties.

 

ARTICLE 12 – COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you submit specific content (for example, as part of your participation in contests), or if you send creative ideas, suggestions, proposals, plans, or other materials without our request, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, translate, and use in any media all comments you submit to us. We are not and shall not be obligated (1) to keep comments confidential; (2) to compensate anyone for any comments provided; or (3) to respond to comments.

We may, but are not obligated to, remove content and Accounts containing content that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates a party’s intellectual property or these Terms of Use.

You agree that your comments must not infringe on the rights of third parties, including copyrights, trademarks, privacy, personality rights, or any other personal or intellectual property rights.

You also agree that your comments must not contain any illegal, offensive, or obscene material, nor any computer virus or other malicious software that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone you are not, or attempt to mislead us or third parties about the origin of comments. You are fully responsible for all comments you make and their accuracy. We disclaim all liability for comments posted by you or a third party.

 

ARTICLE 13 – PERSONAL INFORMATION

The transmission of your personal information on our store is governed by our Privacy Policy.

 

ARTICLE 14 – ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to descriptions, prices, promotions, offers, shipping fees, delivery times, and product availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We are not obligated to update, modify, or clarify the information provided in the Service or on any related website, including but not limited to pricing information, unless required by law. No specific update or refresh date applied to the Service or any related website should be construed to mean that all information offered in the Service or on any related website has been modified or updated.

 

ARTICLE 15 – PROHIBITED USES

In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to encourage others to commit illegal acts or participate in them; (c) to violate any local ordinance or any international, federal, provincial, or state regulation, rule, or law; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on sex, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used to compromise the functionality or operation of the Service or any related website, as well as other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, crawl, scrape, or scan the web; (j) for obscene or immoral purposes; or (k) to disrupt or circumvent security measures of the Service or any related site, as well as other websites or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating usage prohibitions.

 

ARTICLE 16 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, certify, or represent in any way that your use of our Service will be uninterrupted, secure, timely, or error-free.

We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable. You agree that from time to time we may withdraw the Service for indefinite periods or cancel it at any time without notice.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk.

MAISON DE L'AMOUR, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, revenue, savings, or data, replacement costs, or other similar damages, whether contractual, tortious (even in cases of negligence), strict liability, or otherwise, arising from your use of the Service or any service or product utilizing it, or any other claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in content, or any losses or damages resulting from the use of the Service or content (or product) published, transmitted, or made available through the Service, even if you have been advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those states or jurisdictions will be limited to the maximum extent permitted by law.

 

ARTICLE 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MAISON DE L'AMOUR and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to or arising out of your violation of these Terms of Use or the documents they reference, or your violation of any laws or rights of a third party.

 

ARTICLE 18 – SEVERABILITY

If any provision of these Terms of Use is found to be illegal, void, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by law, and the unenforceable part will be considered severed from these Terms of Use, without affecting the validity and enforceability of the other provisions.

 

ARTICLE 19 – TERMINATION

The obligations and responsibilities undertaken by the parties before the termination date will remain in effect after the termination of this agreement, for all purposes. These Terms of Use will remain in effect unless and until they are terminated by you or by us.

You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If we determine or suspect, at our sole discretion, that you are not complying or have not complied with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice. You will then remain responsible for all amounts due up to the termination date (inclusive), and as a result, we may deny you access to our Services (or part of them).

 

ARTICLE 20 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce a right or provision of these Terms of Use does not constitute a waiver of that right or provision.

 

ARTICLE 21 - LOYALTY PROGRAM

MAISON DE L'AMOUR offers its customers a loyalty program allowing them to accumulate points during their purchases and benefit from rewards in the form of discounts or exclusive benefits. 

Membership in the program is free and accessible to anyone with an active customer account.

Points are automatically awarded for each validated order on the site, according to the scale indicated in the loyalty area.

Points can also be earned by performing certain actions defined by MAISON DE L'AMOUR (e.g., social media subscriptions, referrals, birthdays, etc.).

Points related to orders are credited only after final payment validation and in the absence of cancellation or product returns.

MAISON DE L'AMOUR applies retroactivity to orders placed since May 1, 2025. Orders prior to this date are not eligible for points allocation.

Accumulated points can be converted into discount vouchers or benefits, usable when placing an order.

The "Free Shipping" benefit acquired through the loyalty program applies exclusively to deliveries made in mainland France, Germany, Belgium, Italy, the Netherlands, Luxembourg, Spain, Portugal, and Austria (up to €5 offered). For any other destination, standard shipping fees remain the customer's responsibility according to our delivery policy.

Points and rewards cannot be combined with other promotional codes nor applied to already discounted products, unless otherwise indicated.

In the event of a total or partial return of an order:

• Points earned on returned products will be automatically deducted from the loyalty balance.

• If a discount voucher obtained from points has been used, its value will be deducted from the refunded amount, the voucher being considered consumed.

Rewards generated by the program are neither refundable, exchangeable, nor convertible into cash.

Points have a validity period of 12 months, which can be viewed in the loyalty area.
Expired points are automatically deleted without the possibility of reactivation or compensation.

The program allows the customer to refer friends via a unique link available in their loyalty space.

For the reward to be granted:

• the referred person must be a new customer,

• place their first order via the referrer's referral link,

• and the order must be definitively validated.

MAISON DE L'AMOUR reserves the right to refuse or cancel a referral reward in case of fraud, rule violations, or misuse of the program.

In case of multiple accounts linked to different email addresses, the customer may request to merge their accounts.

MAISON DE L'AMOUR will review the request and reserves the right to refuse it if a risk of fraud is identified.

Any behavior deemed fraudulent, abusive, or contrary to the spirit of the program may result, without notice, in the following measures:

• partial or total removal of points,

• cancellation of earned rewards,

• temporary or permanent suspension of the loyalty account,

• exclusion from the loyalty program,

• cancellation of a referral reward obtained illicitly.

Abuse notably includes:

• creation of fake accounts,

• fictitious referrals (self-referral, creation of multiple accounts),

• misuse or automated use of the program,

• any attempt to manipulate or circumvent the rules.

MAISON DE L'AMOUR alone decides what constitutes abuse or malicious intent after analyzing the customer's behavior.

MAISON DE L'AMOUR reserves the right to modify, suspend, or discontinue the loyalty program at any time, without compensation to the customer.

If the program is discontinued, points not used by the official end date will be permanently lost.

 

ARTICLE 22 - WELCOME OFFER

The welcome code offering 10% off the first order cannot be combined with other promotions, discounts, sales, special offers, or discount codes already applied to products, unless otherwise stated.
MAISON DE L'AMOUR reserves the right to cancel any order that does not meet this condition.

 

ARTICLE 23 – FLASH SALE OFFER FROM JULY 19 TO 21, 2026

As part of the 2026 summer sales, MAISON DE L’AMOUR offers an additional discount on orders placed on the website. www.maisondelamour.fr between Sunday, July 19, 2026, at 10:00 AM and Tuesday, July 21, 2026, at 8:00 PM inclusive, Paris time.

The additional discount is granted under the following conditions:

• 10% extra discount from €50 in purchases;
• 15% extra discount from €100 in purchases.

The two discounts cannot be combined. When an order reaches €100 in purchases, only the additional 15% discount is applied.

The thresholds of €50 and €100 are calculated on the total VAT-inclusive amount of eligible products, after applying sales-related discounts and before adding any delivery fees.

The additional discount is automatically applied to the cart on eligible products, including products already discounted as part of sales. Gift cards and delivery fees are excluded from the threshold calculation and discount application.

This offer cannot be combined with another promotional code, the welcome offer, a reward from the loyalty program, a referral offer, or any other additional promotional advantage, unless expressly stated otherwise by MAISON DE L’AMOUR.

To benefit from the offer, the order must be definitively validated and its payment accepted before Tuesday, July 21, 2026, at 8:00 PM. Adding products to the cart before the end of the promotion does not guarantee the discount if the order is finalized after this date and time.

The offer is valid while stocks last.

In case of total or partial return resulting in the retained products amount falling below one of the required thresholds, the discount amount will be recalculated based on the final amount of the retained order. The refund may be adjusted accordingly.

MAISON DE L’AMOUR reserves the right to refuse or cancel the benefit of the offer in case of fraud, attempt to circumvent its conditions, or abusive use, without prejudice to the consumer’s legal rights.

All other provisions of these General Terms and Conditions of Sale remain applicable.

 

ARTICLE 24 – MEDIATION AND DISPUTE RESOLUTION

These General Terms and Conditions of Sale are subject to French law.

In case of dispute, the customer should first contact the MAISON DE L'AMOUR customer service at the address contact@maisondelamour.fr in order to seek an amicable solution.

In accordance with the provisions of the Consumer Code regarding "the consumer dispute mediation process," after contacting us and if you do not receive a satisfactory response, you have the option to use a free consumer mediation procedure with:

CM2C 49 rue de Ponthieu — 75008 PARIS Tel: 01 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php Email: litiges@cm2c.net

Last updated: July 19, 2026