General Terms and Conditions of Sale
These general terms and conditions of sale apply to purchases made on from SARL MAISON DE L'AMOUR, with a share capital of €1,000, 10 bis rue de la Cure, 01190 Pont-de-Vaux, France, RCS Bourg-en-Bresse 982 586 984, VAT FR28982586984, email .
Throughout the site, the terms "we", "us" and "our" refer to MAISON DE L'AMOUR. This website, including all information, tools and services available from it, is offered by MAISON DE L'AMOUR to you, the user, conditional upon your acceptance of all the terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from our company, you engage in our "Service" and agree to be bound by the following terms and conditions ("General Terms", "Terms of Use"), including the terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms of Use apply to all users of the Site, including without limitation individuals who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Use carefully before accessing or using our website.
By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms.
Any new tools or features added to this store are also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting such updates and/or changes on our website. It is your responsibility to check this page from time to time for changes.
Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1: ONLINE STORE TERMS OF USE
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your country of residence and that you have given us your consent to allow any minor dependents in your care to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
ARTICLE 2: GENERAL CONDITIONS
We may refuse an order for a legitimate reason: suspected fraud, an ongoing payment dispute, or an abnormal order.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 4: MODIFICATIONS TO THE SERVICE AND PRICES
The prices shown in the catalog are prices including VAT in euros, taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services.
MAISON DE L'AMOUR reserves the right to change its prices at any time, it being understood, however, that the price shown in the catalog on the day of the order will be the only price applicable to the buyer.
The prices shown do not include order processing, transport and delivery costs, nor customs duties insofar as these apply in the relevant geographical areas (French overseas departments and territories and countries outside the European Union). These costs are payable by the recipient. A parcel refused for this reason does not entitle you to a refund of the delivery and return costs.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
ARTICLE 5: PRODUCTS
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping and Returns policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot, however, guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ARTICLE 6: RIGHT OF WITHDRAWAL
In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer customer has a period of fourteen (14) days to exercise their right of withdrawal, without having to give reasons for their decision. This period runs from the day on which the customer, or a third party designated by them, takes physical possession of the last product in the order.
To exercise this right, the customer notifies their decision before the period expires, by means of an unambiguous statement, by email to hello@maisondelamour.fr or by post to: SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 Pont-de-Vaux. The customer may use the model form below, but is not obliged to.
The customer returns the products without undue delay and at the latest within fourteen (14) days of communicating their decision. The direct costs of returning the products remain payable by the customer.
MAISON DE L'AMOUR refunds all sums paid, including the initial standard delivery costs, at the latest within fourteen (14) days of the date on which it is informed of the decision to withdraw, using the same means of payment as that used for the order. The refund may be deferred until the products have been recovered or until the customer has provided proof of having sent them, whichever is earlier.
The customer may be held liable for any depreciation of the products resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.
MODEL WITHDRAWAL FORM (to be completed and returned only if you wish to withdraw) For the attention of SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 Pont-de-Vaux, hello@maisondelamour.fr:
I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:
- Ordered on () / received on (): …
- Order number: …
- Name of consumer(s): …
- Address of consumer(s): …
- Date: …
- Signature (only if this form is notified on paper): … () Delete as appropriate.*
You can also withdraw online from our "Withdraw from the contract here" page:
ARTICLE 7: PROMOTIONAL GIFTS
A gift is offered with any order reaching a minimum purchase amount of €99 including VAT (excluding shipping costs and after applying any discounts). The nature of the gift may vary depending on the season or the promotional operations in progress.
In the event of a full refund of the initial order, the customer must return the gift received. If it is not returned, a flat-rate penalty of €15 will automatically be deducted from the amount to be refunded.
ARTICLE 8: LEGAL GUARANTEES
Independently of any commercial guarantee, MAISON DE L'AMOUR remains bound by the following legal guarantees:
Legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code). The consumer has a period of two years from delivery of the goods to take action. They may obtain the repair or replacement of the goods, or failing that a price reduction or the cancellation of the sale, under the conditions provided for by law. Lack of conformity appearing within twenty-four (24) months of delivery is presumed to have existed at the time of delivery, unless proven otherwise; the consumer is not required to prove it. This guarantee applies independently of any commercial guarantee.
Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). The consumer may invoke the guarantee against hidden defects in the item sold and choose between cancellation of the sale or a price reduction (Article 1644 of the French Civil Code). The action must be brought within two years of discovering the defect (Article 1648 of the French Civil Code).
To invoke the legal guarantees, the customer contacts hello@maisondelamour.fr.
ARTICLE 9: ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse an order for a legitimate reason (see Article 2). We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
In addition, if several orders are placed on the same day by the same customer, under the same name and with the same delivery address, the company reserves the right to group the parcels for shipping.
ARTICLE 10: OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. In addition, it is your responsibility to familiarize yourself with the terms on which such tools are provided by the relevant third-party provider(s) and to accept those terms.
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new services and/or features shall also be subject to these Terms of Use.
ARTICLE 11: THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
ARTICLE 12: USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, as part of your participation in contests) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, remove content and Accounts containing content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right.
You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ARTICLE 13: PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
ARTICLE 14: ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. In the event of an obvious pricing error or the unavailability of an item, we may cancel the order concerned; you will then be refunded in full within 14 days.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 15: PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local ordinance or any international, federal, provincial or state regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 16: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The liability of MAISON DE L'AMOUR is incurred under the conditions provided for by law. It cannot be incurred in the event of misuse of the product by the customer or of force majeure. Nothing in these Terms of Sale limits the legal guarantees of conformity and against hidden defects.
ARTICLE 17: INDEMNIFICATION
You agree to indemnify, defend and hold harmless MAISON DE L'AMOUR and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
ARTICLE 18: SEVERABILITY
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, and such determination shall not affect the validity and enforceability of any other remaining provisions.
ARTICLE 19: TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Use shall remain in effect unless and until terminated by either you or us.
You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice. You will then remain liable for all amounts due up to and including the date of termination, and accordingly we may deny you access to our Services (or any part thereof).
ARTICLE 20: ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
ARTICLE 21: LOYALTY PROGRAM
MAISON DE L'AMOUR offers its customers a loyalty program that allows them to collect points on their purchases and to enjoy rewards in the form of discounts or exclusive benefits.
Membership of the program is free and open to anyone with an active customer account.
Points are awarded automatically for each confirmed order on the site, according to the scale shown in the loyalty area.
Points can also be earned by carrying out certain actions defined by MAISON DE L'AMOUR (e.g. following on social media, referrals, birthday, etc.).
Points relating to orders are credited only after final confirmation of payment and provided there is no cancellation or product return.
MAISON DE L'AMOUR applies points retroactively to orders placed since May 1, 2025. Earlier orders are not eligible for any points.
The points collected can be converted into discount vouchers or benefits, which can be used when placing an order.
The "Free Shipping" benefit acquired through the loyalty program applies exclusively to deliveries made to metropolitan France, Germany, Belgium, Italy, the Netherlands, Luxembourg, Spain, Portugal and Austria (up to €5 offered). For any other destination, standard shipping costs remain payable by the customer in accordance with our shipping policy.
Points and rewards cannot be combined with other promotional codes or applied to already discounted products, unless otherwise stated.
In the event of a full or partial return of an order:
-
The points earned on the returned products will automatically be deducted from the loyalty balance.
-
If a discount voucher obtained with points has been used, its value will be deducted from the amount refunded, the voucher being considered as used.
The rewards generated by the program are not refundable, exchangeable or convertible into cash.
Points are valid for 12 months, which can be checked in the loyalty area.
Expired points are automatically deleted, with no possibility of reactivation or compensation.
The program allows the customer to refer friends and family via a unique link available in their loyalty area.
For the reward to be granted:
-
the referred person must be a new customer,
-
place their first order via the referrer's referral link,
-
and the order must be definitively confirmed.
MAISON DE L'AMOUR reserves the right to refuse or cancel a referral reward in the event of fraud, non-compliance with the rules or misuse of the program.
If there are multiple accounts associated with different email addresses, the customer may request that their accounts be merged.
MAISON DE L'AMOUR will review the request and reserves the right to refuse it if a risk of fraud is identified.
Any behavior deemed fraudulent, abusive or contrary to the spirit of the program may result, without notice, in the following measures:
-
total or partial removal of points,
-
cancellation of rewards obtained,
-
temporary or permanent suspension of the loyalty account,
-
exclusion from the loyalty program,
-
cancellation of a referral reward obtained unlawfully.
The following in particular constitute abuse:
-
creating fake accounts,
-
fictitious referrals (self-referral, creation of multiple accounts),
-
misuse or automated use of the program,
-
any attempt to manipulate or circumvent the rules.
MAISON DE L'AMOUR alone decides what constitutes abuse or malicious behavior, after analyzing the customer's behavior.
MAISON DE L'AMOUR reserves the right to modify, suspend or discontinue the loyalty program at any time, without compensation for the customer.
If the program is discontinued, points not used by the official end date will be permanently lost.
ARTICLE 22: WELCOME OFFER
The welcome code offering 10% off the first order cannot be combined with other promotions, discounts, sales, one-off offers or discount codes already applied to products, unless otherwise stated.
MAISON DE L'AMOUR reserves the right to cancel any order that does not comply with this condition.
ARTICLE 23: ORDER AND PAYMENT
The order is confirmed after payment; a confirmation email summarizes the order. Payment is made by bank card, Apple Pay, Shop Pay, PayPal or Klarna, and the amount is charged when the order is placed. Contracts are concluded in the French language.
ARTICLE 24: DELIVERY
Delivery zones, rates and times are detailed in our Shipping Policy, which forms part of these Terms of Sale. Delivery is free on orders of €59 or more. Risks are transferred to the customer upon receipt of the parcel. If the order is not delivered within 30 days of ordering, the customer may cancel it and be refunded.
ARTICLE 25 : 30-DAY RETURNS In addition to the 14-day right of withdrawal, MAISON DE L'AMOUR accepts returns within 30 days of receipt, under the conditions of our Refund Policy. Orders placed from December 1, 2026 can be returned until January 14, 2027.
ARTICLE 26: GIFT CARD AND VIRTUAL TRY-ON The gift card (from €20 to €150) is valid for 6 months from its purchase and can be used in one or more transactions on the Site; it is neither refundable nor exchangeable for cash. The virtual jewelry try-on is an indicative simulation created by artificial intelligence: it has no contractual value, only the descriptions on the product pages are binding.
ARTICLE 27: MEDIATION AND DISPUTE RESOLUTION
These Terms of Sale are governed by French law.
In the event of a dispute, the customer first contacts the MAISON DE L'AMOUR customer service at contact@maisondelamour.fr in order to seek an amicable solution.
In accordance with the provisions of the French Consumer Code concerning "the consumer dispute mediation process", after contacting us and failing a satisfactory response, you may refer the matter free of charge to a consumer mediation procedure with:
CM2C 49 rue de Ponthieu, 75008 PARIS Tel: 01 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php Email: litiges@cm2c.net
Last updated: October 7, 2026