Shipping policy
WHAT ARE THE DELIVERY TIMES, METHODS, AND COSTS?
Order processing may take between 1 and 2 business days.
Our delivery times range from 2 to 4 days after your order has been processed. These times apply to mainland France only. Our delivery times range from 3 to 6 days to Europe and from 7 to 13 days to the rest of the world.
Important note: Due to exceptional circumstances (busy periods, holidays, unforeseen events, etc.), delivery times may be extended. In this case, a notice will be displayed on our website to keep you informed.
To ensure that your parcel is delivered correctly and that you receive it within the announced timeframe, please make sure that your address is entered correctly when completing your order. Using abbreviations, street numbers, building numbers, or apartment numbers is essential to ensure proper delivery. We accept no responsibility for shipments that are lost, misplaced, or incorrectly delivered if the address provided is incorrect or entered incorrectly at the time of purchase.
Furthermore, if several orders are placed on the same day by the same customer, under the same name and at the same delivery address, the company reserves the right to combine the parcels for shipment.
Depending on the country in which you are located, delivery costs may vary.
- Mainland France: €3.60 to €6.90
- European Union (zone 1)*: €4.90 to €9.90
- European Union (zone 2)**: €9.90
- French overseas departments and territories: €14.90
- South Africa, Algeria, Saudi Arabia, Australia, Brazil, Canada, United Arab Emirates, United States, Georgia, Gibraltar, Guernsey, Greenland, Hong Kong, Isle of Man, Iceland, Japan, Jersey, Liechtenstein, Madagascar, Morocco, Mexico, New Zealand, San Marino, Switzerland, Taiwan, Turkey: €14.90
Delivery is free on orders of €59 or more in France and zone 1* (pickup point delivery only), and on orders of €150 or more in other countries.
For deliveries to the French overseas departments and territories and outside the European Union, customs fees may apply when your parcel arrives. These fees are payable by the recipient. Refusal of parcels will not be accepted.
For pickup point deliveries (France and zone 1 only): the pickup point is selected after the payment step. If you do not select one on the thank-you page, or if the requested pickup point is unavailable or too far away, we reserve the right to change the delivery method and ship the parcel to the nearest pickup point or directly to your home. Please note: if the parcel is not collected within the period specified by the pickup point, it will be returned to us. In this case, the initial delivery costs will not be refunded.
*Zone 1: Belgium, Luxembourg, Netherlands, Germany, Spain, Italy, Austria, Portugal
**Zone 2: All other countries in the European Union
HOW CAN I TRACK MY ORDER?
To track your order's delivery status, you will receive an email when it is shipped containing the carrier's tracking number.
WHAT ARE THE RETURN CONDITIONS?
Satisfied or refunded!
Have you ordered an item that you ultimately do not like, or have you simply changed your mind? We commit to refunding you.
Refunds will be processed if the item or items are returned in resalable condition, meaning unworn and returned in their original packaging, within 30 days of receipt.
If the item or items received do not match what you ordered, or if an item is missing from the parcel, please follow the return procedure or contact us directly at hello@maisondelamour.fr.
Under our “30-day satisfied or refunded” commercial guarantee, the initial shipping costs are not refunded and return shipping costs remain your responsibility. The statutory 14-day right of withdrawal provided for in our Terms and Conditions of Sale remains applicable and, where applicable, entitles you to a refund of the initial standard delivery costs.
In the event of a full refund of the order, the customer must return the gift or gifts received. If they are not returned, a flat-rate penalty of €15 per gift will automatically be deducted from the amount to be refunded. For more information, please consult the Terms and Conditions of Sale.
Warning: For any personalization, please carefully check the spelling and the use of uppercase and lowercase letters. No changes will be possible after your order has been confirmed. In addition, personalized jewelry is not eligible for returns. No refund requests will be accepted.
HOW DO I RETURN MY PURCHASES AND RECEIVE A REFUND?
Return costs are payable by the buyer.
The procedure is as follows:
- Download the return form here
- Pack the item or items to be returned in a shipping box, together with the completed return form
- Go to your nearest post office or print your return label directly online on the post office website
- Ship the parcel to: SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 PONT-DE-VAUX.
Upon receipt of the parcel, our customer service team will assess the condition of the returned goods. No return will be accepted and therefore no refund will be issued if the returned product has been worn, soiled, damaged, and/or rendered unfit for resale. Every returned item must include its original packaging, which must be completely intact, as well as any gifts provided.
If your return is refused, you will be notified by email.
Please make sure to keep your proof of shipment. No refund can be issued without proof of shipment.
If your return is accepted, you will receive a refund to the payment method used for the order within 14 days.
For high-value orders or orders initially paid for via PayPal, we reserve the right to request your bank details in order to issue the refund by bank transfer.