Shipping policy
WHAT ARE THE DELIVERY TIMES, METHODS AND COSTS?
Your order is prepared within 1 business day (orders placed before 11 a.m., Monday to Friday).
After shipping, allow 1 to 3 days for delivery in metropolitan France, 3 to 6 days to Europe and 6 to 12 days to the rest of the world.
Important note: Due to exceptional circumstances (busy periods, holidays, unforeseen events, etc.), delivery times may be extended. In this case, a notice will be displayed on our website to keep you informed.
To make sure that the parcel is delivered correctly and that you receive it within the stated time, please make sure that your address is entered correctly when completing your order. The use of abbreviations, street, building or apartment numbers is essential to ensure delivery in good conditions. We are not responsible for a lost or misdelivered parcel if the address given when ordering is incorrect or incomplete.
In addition, if several orders are placed on the same day by the same customer, under the same name and with the same delivery address, the company reserves the right to group the parcels for shipping.
Depending on the country you are in, delivery costs may vary.
- Metropolitan France: from €3.60 to €6.90
- European Union (zone 1)*: from €4.90 to €9.90
- European Union (zone 2)**: €9.90
- French overseas departments and territories (DOM-TOM): €14.90
- South Africa, Algeria, Saudi Arabia, Australia, Brazil, Canada, United Arab Emirates, Georgia, Gibraltar, Guernsey, Greenland, Hong Kong, Isle of Man, Iceland, Japan, Jersey, Liechtenstein, Madagascar, Morocco, Mexico, New Zealand, San Marino, Switzerland, Taiwan, Turkey: €14.90
Delivery is free on orders of €59 or more, whatever the destination.
For deliveries to the DOM-TOM and outside the European Union, customs duties may apply when your parcel arrives. These costs are payable by the recipient. A parcel refused for this reason does not entitle you to a refund of the delivery and return costs.
For deliveries to a pick-up point (France and Zone 1 only): the pick-up point is selected after the payment step. If you do not make a selection on the thank-you page, or if the desired pick-up point is unavailable or too far away, we reserve the right to change the delivery method to ship to the nearest pick-up point or directly to your home. Please note: if the parcel is not collected within the time allowed by the pick-up point, it will be returned to us. In this case, the initial delivery costs will not be refunded.
*Zone 1: Belgium, Luxembourg, Netherlands, Germany, Spain, Italy, Austria, Portugal
**Zone 2: All other European Union countries
HOW CAN I TRACK MY ORDER?
To track the delivery status of your order, you will receive an email when it ships, with the carrier's tracking number.
WHAT ARE THE RETURN CONDITIONS?
Satisfied or your money back!
You ordered an item that you don't like after all, or you simply changed your mind? We are committed to refunding it.
Refunds will be granted if the item(s) are returned in a condition suitable for resale, that is to say unworn and returned in their original packaging, within 30 days of receipt. Extended returns for Christmas: orders placed from December 1, 2026 can be returned until January 14, 2027.
If the item(s) received do not match what you ordered or if an item is missing from the parcel, please follow the return procedure or contact us directly at hello@maisondelamour.fr.
Under our "30-day satisfied or your money back" commercial guarantee, the initial shipping costs are not refunded and the return costs remain payable by you. The legal 14-day right of withdrawal provided for in our Terms of Sale still applies and, where applicable, entitles you to a refund of the initial standard delivery costs.
In the event of a full refund of the order, the customer must return the gift(s) received. If they are not returned, a flat-rate penalty of €15 per gift will automatically be deducted from the amount to be refunded. For more information, please see the Terms of Sale.
HOW DO I RETURN MY PURCHASES AND GET A REFUND?
Return costs are payable by the buyer.
On simple request to , we can send you a Chronopost label; in this case, €3 is deducted from the refund (orders delivered in metropolitan France only).
The procedure is as follows:
- Download the return form here
- Pack the item(s) to be returned in a shipping box, with the completed return form
- Go to your nearest post office or print your return label directly online on the La Poste website
- Send the parcel to the following address: SARL MAISON DE L'AMOUR, 10 bis rue de la cure, 01190 PONT-DE-VAUX.
On receipt of the parcel, our customer service will assess the condition of the returned goods. No return will be accepted, and therefore no refund will be made, if the returned product has been worn, soiled, damaged and/or made unfit for sale. These conditions apply to our 30-day "satisfied or your money back" guarantee. During the legal 14-day withdrawal period, a returned item is always refunded; only any depreciation resulting from excessive handling may be deducted. Any returned item must include its perfectly intact original packaging and the free gifts.
If your return is refused, you will be informed by email.
Make sure you keep your proof of postage. No refund can be made without proof of postage.
If your return is accepted, you will receive the refund on the payment method used for the order within 14 days.
For high-value orders or if the original payment was made via PayPal, we may, with your agreement, make the refund by bank transfer.