Delivery & Return

What are the delivery methods and times?

We offer home delivery (mailbox).

Our delivery times vary from 2 to 3 working days after processing your order. These times are applicable for mainland France only.

Our delivery times vary from 3 to 6 working days to Europe and 7 to 13 working days to the rest of the world.

Please note that delivery times quoted are estimates and may vary due to exceptional circumstances or delays beyond our control.

We strive to ensure a smooth shopping experience and timely delivery of your precious jewelry.

What are the delivery rates?

Shipping rates vary depending on the destination country.

  • France: €4.90 (free for all orders over €60)
  • Belgium: €5.90 (free for all orders over €150)
  • European Union: €7.90 (free for all orders over €150)
  • DOM-TOM, Switzerland and rest of the world: €14.90 (free for all orders over €150)

For more information, please consult ourdelivery and returns policy .

How do I track my order?

Once your order is prepared, you will receive an email with the tracking information of the package . You will then be able to follow the path and the estimated delivery date in real time.

I did not receive a confirmation email

When you complete your purchase on our store, you will automatically receive a confirmation email. If this is not the case:

- Remember to check your spam folder;

- If in doubt, contact us at hello@maisondelamour.fr to ensure that your order has been registered and/or that the email address entered is valid.

I wish to cancel/modify my order

Unfortunately, once your order is confirmed, it is no longer possible to cancel or change it. This includes orders for personalized jewelry, which are made especially for you according to your instructions.

Before confirming your order, please carefully check the spelling of the texts to be engraved for personalized jewelry, as well as the use of upper and lower case letters. Any errors in the personalization cannot be corrected after validation of your order.

How do I return my order?

Our return policy allows you to return one or more items within 30 days of receiving your order, provided that the products are in their original condition, unworn and accompanied by all accessories.

The return form must be requested at hello@maisondelamour.fr and must be included in the returned package. Return costs are the responsibility of the buyer.

We remind you that personalized jewelry cannot be exchanged or returned.

For more information, we invite you to consult ourdelivery and returns policy .

Which countries are eligible for delivery?

We provide deliveries to mainland France and the French overseas departments and territories (Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern Territories and Wallis-et-Futuna).

We also ship to the following countries: Algeria, Germany, Saudi Arabia, Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, United Arab Emirates, Spain, Estonia, United States, Finland, Georgia, Greece, Greenland, Hungary, Ireland, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Morocco, Mexico, Norway, New Zealand, Netherlands, Poland, Portugal, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic and Turkey.

You can view our delivery rates in our Delivery and Returns policy.

Jewelry

Is the jewelry water resistant?

Yes , our jewelry (rings, necklaces, bracelets, bangles and earrings) are resistant to fresh water, sea water and perspiration.

Our jewelry is made of stainless steel which means it will not rust.

You will find the composition of the jewelry on each of the product sheets.

Does the jewelry come in a gift box?

Yes , we want to make your shopping experience as special as possible.

Each piece of jewelry is carefully packaged in an elegant gift box (case or pouch, for bangles).

The piece of jewelry I wanted is out of stock, what should I do?

If the item you wanted is a victim of its own success, you can click on "Notify me when the product is available!" on the ad for the product in question.

If the item comes back into stock, you will be automatically alerted by email.

How to know the ring size?

You can measure the circumference of your fingers using our Size Guide .

All our rings are adjustable (minimum 52, maximum 76). The adjustment depends on each model. Please refer to the description of each ad.

What should I do if one of my pieces of jewelry breaks?

If you encounter a problem with one of the jewels, you should contact customer service at hello@maisondelamour.fr .

Please remember to attach your name, first name, order number and photos as proof to the email.

Customer experience is one of our core values ​​and we will do everything we can to improve this situation.

Pregnancy Bolas & Accessories

What are the benefits of the bola?

The gentle tinkling of the pregnancy bola creates a soothing atmosphere , promoting the well-being of the mother-to-be. It strengthens the emotional bond with the baby. The presumed auditory stimulation of the fetus offers a unique sensory experience .

The bola symbolizes motherhood , while being an aesthetic jewel and a thoughtful gift.

When should you start wearing a bola?

You can start wearing a pregnancy bola at any time during pregnancy. However, it is customary to wait until the 5th month when the baby can begin to hear.

Moreover, the pregnancy bola can be worn after childbirth as a meaningful piece of jewelry or souvenir. Some people even pass it on as an heirloom.

Does the bola come in a gift box?

Yes , we want to make your shopping experience as special as possible.

Each pregnancy bola is carefully packaged in an elegant gift box. In addition to the box, we also offer a matching gift bag so that your pregnancy bola is ready to offer or to treat yourself.