Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://maisondelamour.fr/ (the "Site") or make a purchase there.
DATA COLLECTED
The Personal Data that we are primarily likely to collect and process about you includes the following:
- Data related to your identity, such as your name, contact details, and email address;
- Data related to your payment methods, including your credit card number and its expiration date;
- Data related to the monitoring of our commercial relationship, such as your order number, purchase history, and requests to MAISON DE L'AMOUR customer service;
- Your preferences and interests;
- Electronic identification data, including your IP address or browsing information related to your device.
PURPOSES OF DATA COLLECTION
If you choose to use the Site, you agree that MAISON DE L'AMOUR may collect, use, and disclose information about you, including personal and financial information, under the conditions defined in the Privacy Policy. If you do not agree with the terms of this Privacy Policy or any modifications to these terms, we kindly ask you to leave the Site and refrain from purchasing any MAISON DE L'AMOUR products offered for sale on this Site.
Additionally, MAISON DE L'AMOUR may collect personal information from you when you communicate with the company or provide your contact details when visiting maisondelamour.fr.
If you choose to interact with MAISON DE L'AMOUR via social media or another third-party service, we will collect the information you provide through that platform.
Your Personal Data is collected based on your explicit consent, as it is necessary for processing your orders (contract execution), or because it serves a legitimate interest (for example, fraud prevention).
Thus, your Personal Data is collected to:
- Respond to your questions and inquiries;
- Purchase our products online;
- Manage your online orders and their delivery as well as applicable warranties;
- Ensure the security of online transactions, prevent fraud, and manage payment incidents;
- Manage and optimize customer relationships;
- Create user profiles;
- With your consent: send you information about our offers, news, and events (newsletters, invitations, and other publications);
- Improve the operation of the Site;
- Offer personalized services;
- Detect potential fraud;
- Analyze Site traffic;
- Manage and respond to repair requests and provide after-sales service.
The data essential for MAISON DE L'AMOUR to fulfill the missions described above is marked with an asterisk on various pages of the Site. If you do not provide this required information, MAISON DE L'AMOUR will not be able to respond to your requests and/or provide the requested products and services. Other information is optional and helps us to know you better and improve our communications and services.
RECIPIENT OF YOUR PERSONAL DATA
Your Personal Data is processed by MAISON DE L'AMOUR.
It will not be sold or made accessible to any third parties: only potential subcontractors of MAISON DE L'AMOUR for purely technical and logistical reasons (carriers, site hosting and maintenance providers, payment and fraud management service providers, technical service providers responsible for sending emails, etc.); and some commercial partners, with your consent: for example, we may share your data with third parties who organize events jointly with MAISON DE L'AMOUR.
Finally, MAISON DE L'AMOUR may disclose your Personal Data to third parties when such disclosure is required by law, regulation, or court order, or if it is necessary to protect and defend its rights.
SHARING ON SOCIAL MEDIA
You may share certain information or content (such as product pages) from the Site on social media. Your publication will be governed by the terms of use of the chosen social media platform. Content exported from our Site to social media is done so under your full responsibility. MAISON DE L'AMOUR shall not be liable for any use, exploitation, or actions taken by said social media platforms as soon as the content is exported from the Site.
DATA RETENTION PERIOD
MAISON DE L'AMOUR is committed to using Personal Data only for as long as necessary to fulfill the purposes described above.
The Personal Data collected and processed under the “Contact” section will only be retained for the duration of processing your request.
Data related to your orders will generally be retained by MAISON DE L'AMOUR for no longer than the applicable legal limitation periods.
Your banking data will be securely stored for the time necessary to validate your order and payment and will then be immediately deleted. In the event of a payment incident, your data will be retained for the duration of the incident's management, and then for three (3) to five (5) years, depending on the severity of the incident.
Your identification data, used with your consent, for sending newsletters and other publications from MAISON DE L'AMOUR will be retained for three (3) years from the date of collection or your last contact (e.g., a request for documentation or a click on a hyperlink contained in an email; however, simply opening an email cannot be considered contact).
At the end of this three-year period, MAISON DE L'AMOUR may contact you again to determine whether you wish to continue receiving our newsletters and other publications. Your Data will also be deleted within a maximum of two (2) business days following a request to unsubscribe.
In any case, you may unsubscribe from newsletters at any time. To do so, you may contact our customer service by email at hello@maisondelamour.fr or by clicking on the unsubscribe link included in every newsletter.
SECURITY
MAISON DE L'AMOUR has implemented appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.
MAISON DE L'AMOUR's IT systems are protected physically and electronically according to industry standards. Backup procedures for data collected on the Site are implemented, in accordance with French data protection legislation and market standards.
All financial information you provide on the Site is stored on the secure server of the financial institution chosen by MAISON DE L'AMOUR. Transactions concluded on the Site are protected by SSL encryption.
Please be aware, however, that no data transmission over the Internet is 100% secure, and any information communicated online may potentially be intercepted and used by individuals other than the intended recipient.
CHANGES AND UPDATES TO THE PRIVACY POLICY
By using our Site, you agree to the collection, use, and disclosure of your Personal Data in the manner described in this Privacy Policy.
MAISON DE L'AMOUR may change and update the Privacy Policy at any time. If MAISON DE L'AMOUR wishes to use your personal data differently from that stated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of this Privacy Policy. If MAISON DE L'AMOUR intends to disclose Personal Data to third parties or affiliates in a way not listed in this Privacy Policy, MAISON DE L'AMOUR will notify you in advance in writing and provide you the opportunity to refuse such use or disclosure of your Personal Data.
Due to possible changes to the Privacy Policy, we invite you to visit the “Privacy Policy” section regularly.
RIGHTS OF DATA SUBJECTS
In accordance with applicable regulations, you have the right to access, rectify, and request the deletion of your Personal Data, as well as the right to object to their processing and to obtain their restriction or portability where applicable. You may object to the processing of this data for legitimate reasons or at any time for purposes related to commercial profiling. You may also set out directives regarding the fate of your data after your death.
You may exercise these rights directly with MAISON DE L'AMOUR by email at hello@maisondelamour.fr. Proof of identity may be required.
Furthermore, you may request at any time to stop receiving our communications about our offers, news, and events by using the unsubscribe link provided in each email we send. You may also reach us by email at hello@maisondelamour.fr.
If necessary, you must ensure that MAISON DE L'AMOUR is updated on any changes to your information, including changes to your mailing and/or email address, to allow us to process your orders and contact you as necessary. MAISON DE L'AMOUR may also retain copies of communications with Site users and any responses to questions or comments sent to users by our Customer Service team for archiving purposes.
APPLICABLE LAW – DISPUTES
This Privacy Policy is governed by and interpreted under French law. French courts have jurisdiction over any disputes related to the Site, except for special jurisdiction rules, particularly in the case of disputes with consumers. If you have any concerns about how MAISON DE L'AMOUR collects and processes your Personal Data, you have the right to file a complaint with a supervisory authority (the “CNIL” in France, located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, FRANCE).
CONTACT US
For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at hello@maisondelamour.fr or by mail at: SAS MAISON DE L'AMOUR, 10 bis rue de la cure, Pont-de-Vaux, France, 01190, France.