FREQUENTLY ASKED QUESTIONS
Is the jewelry water resistant?
Yes, all our jewelry is made of stainless steel and is resistant to fresh water, sea water, and perspiration. It won't blacken over time. You can wear it 24/7.
Furthermore, all our jewelry is hypoallergenic.
WHAT ARE THE DELIVERY METHODS AND TIMES?
We offer home delivery, to mailboxes only.
Our delivery times in France vary from 3 to 4 days after your order has been processed. Delivery is free for purchases over €40 (otherwise €4.90).
Our delivery times vary from 3 to 13 business days for international orders. Delivery is free for orders over €150 (otherwise, for orders over €5.90).
For more information, please see our delivery policy .
HOW DO I TRACK MY ORDER?
When you complete your purchase on our store, you will automatically receive a confirmation email. If this is not the case:
- Remember to check your spam folder;
- If in doubt, contact us at hello@maisondelamour.fr to ensure that your order has been registered and/or that the email address entered is valid.
Once your order is prepared, you will receive an email with the package tracking information . You will then be able to follow the path and estimated delivery date in real time.
HOW DO I RETURN MY ORDER?
Our return policy allows you to return one or more items within 30 days of receiving your order, provided the products are in their original condition, unworn and accompanied by all accessories.
The return form can be downloaded here and must be included in the returned package. Return shipping costs are the buyer's responsibility.
We remind you that personalized jewelry cannot be exchanged or returned.
For more information, we invite you to consult ourdelivery and returns policy .